How does the system work?
You will receive a normal telephone call, and the number that appears on the screen (where applicable) is the unit telephone number and can be stored as “door/gate” for future reference.
Answer the call as normal, and once you have confirmed the identity of the visitor you simply press the # key (by default) and this will trigger the operating equipment. You should hear a tone down the line confirming this has been accepted and the call will be dropped, or you can simply hang up.
If you do not wish to allow the visitor access, simply hang up the call.
If you have multiple entrances that need controlling, you simply enter a different command on your telephone keypad to trigger the alternative equipment.
What happens if I’m on the phone when a visitor arrives?
If not, and your phone features an engaged tone, the Telguard will automatically divert to the next number where applicable.
If voice-mail is enabled, the system is unable to divert once this has answered. The visitor can leave a message or cancel the call. Please contact Telguard should you wish to enable “call answer confirmation” to override this. Firmware version dependant.
Are there any custom settings I need enabled for the Telguard to work?
CPA – Call Party Answered: If you have a landline based Telguard system, we recommend this setting is enabled in order to ensure calls divert successfully onto subsequent numbers (where applicable). This is usually a free service by your line provider.
CLI – Caller Line Identification: If you have a landline based Telguard system, and you’re using the Authorised Dial-In facility, this must be enabled so incoming numbers can identified. This is usually a chargeable service by your line provider.
What if I need to change a setting or number?
*Please be advised the above settings are subject to a compatible firmware version on your Telguard intercom. Please contact Telguard directly to advise.